Frequently asked questions
What is the return policy?
Returns & Refunds
We hope you love your order! If something isn’t right, please contact us through our store’s contact form with your order number.
Returns: We accept returns of unused, non-custom items within 14 days of delivery. Items must be in their original condition and packaging. Please contact us before mailing a return so we can provide instructions. Customers are responsible for return shipping when returning an item because they changed their mind.
Damaged, defective, or incorrect orders: Please contact us within 7 days of delivery and include a photo of the item and packaging. We’ll work with you to arrange a replacement or refund at no additional cost.
Refunds: Once we receive and inspect an eligible return, we’ll issue a refund to your original payment method. Original shipping charges are not refunded for change-of-mind returns. If we made a mistake or your item arrived damaged or defective, we’ll make it right.
Are any purchases final sale?
Custom orders: Personalized and custom-made items cannot be returned or exchanged for a change of mind. If there’s a problem with your custom order, please reach out so we can help.
When will I get my order?
We will work quickly to make and ship your order within 1-2 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our stickers are made in-house by Leo’s Junk Journal. I create the designs for our notepads, which are manufactured by a production partner.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.