Refund policy

Returns & Refunds

We hope you love your order! If something isn’t right, please contact us through our store’s contact form with your order number.

Returns: We accept returns of unused, non-custom items within 14 days of delivery. Items must be in their original condition and packaging. Please contact us before mailing a return so we can provide instructions. Customers are responsible for return shipping when returning an item because they changed their mind.

Custom orders: Personalized and custom-made items cannot be returned or exchanged for a change of mind. If there’s a problem with your custom order, please reach out so we can help.

Damaged, defective, or incorrect orders: Please contact us within 7 days of delivery and include a photo of the item and packaging. We’ll work with you to arrange a replacement or refund at no additional cost.

Refunds: Once we receive and inspect an eligible return, we’ll issue a refund to your original payment method. Original shipping charges are not refunded for change-of-mind returns. If we made a mistake or your item arrived damaged or defective, we’ll make it right.